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A professional and reliable online shopping center providing a variety of hot selling products at reasonable prices and shipping them globally.

FAQs

FAQs for shopping at MyBuildingShop.com


1. Who can purchase products from MyBuildingShop?
- MyBuildingShop provides flexible buying options to customers from worldwide. Crystal glass mosaic tile, stained glass mosaic tile, stone mosaic tile, metal mosaic tile, stainless steel mosaic tile, porcelain mosaic tile, metal blend glass mosaic tile, stone blend glass mosaic tile, mother of pearl tiles, aluminum mosaic tiles, pebble porcelain mosaic tile and Natural wood mosaic tile for your project. Anyone can buy products depending on your needs.
 
2. How much do I need to pay for the shipping cost of my mosaic?
- MyBuildingShop provides FREE shipping for all products, products will be shipped via DHL/ FedEx/ UPS air express. Normally it takes 3-5 business days for transit only.
 
3. Can I get a sample before placing a large order?
- Seeing is Believing!
- Feel free to contact us if you would like to get a sample before placing a large order. Total cost is USD30.00 for a full sheet of sample; you will get USD20.00 refund when you place a full size order with us. Please contact us to get a coupon code for USD20.00 for full size order..
 
4. What is the size of your mosaic? How can I calculate it from mm to inch?
- Sheet size is 300x300mm for most of our products; it is approximate 11.8x11.8 inch (1 square feet). Please review details from product details page and you can figure it out.
As aforementioned, each sheet is approximate 1 square feet. And there are 11 sheets for 1 square meter.
 
5.  Does MyBuildingShop request MOQ of the products? I found something that I really like but my order quantity is less than MOQ, can I get the deal in this situation? How can I do?
- MOQ is 11 sheets (11 square feet/ 1 square meter) for each product. However, please send us an email about your order quantity. We will do the best to satisfy your need.
 
6.   I don’t know whether the product I selected is suit to my project, such as resin blend glass mosaic tile for fire place, stone blend glass mosaic tile for kitchen backsplash, mother of pearl tiles for bathroom wall and floor, glass mosaic tile for swimming pool tile, etc. I just love the mosaic tile so much. Can I get some help or suggestion?
- Yes, please feel free to contact us if you have any question about the product, we will get back to you within 12 hours with our professional knowledge and practical experience. Also, we can recommend you something for your project base on your prefer color, shape, thickness and target price..
  
7.  I want to place an order from MyBuildingShop but I still need to clarify some questions with you, how soon can I get a reply from you? Do I need to wait for a long time?
- Please rest assured about this issue, we are always at your services, and we will get back to each customer within 12 hours for any question..
 
8.  Do you offer any discounts to distributor or reseller?
- All sources of MyBuildingShop.com are directly from suppliers manufacturers which are located in one of Chinese four famous towns, renowned for their world-famous building ceramics Foshan City, Guangdong Province. The manufactories offer the best quality tiles with the highest standard around the world. Tiles are directly sold to American, European, Italian and global markets.?Cutting out the middlemen, to get the REAL factory wholesale prices and gain the greatest profits from MyBuildingShop.com. 
MyBuildingShop offers the best prices on the website. Transparency in our pricing is one of the key operation factors making the lowest prices without any compromising in quality. Anyone meeting the minimum quantity requirement will have the discount.
For super large order quantity (over 100 sqft/ 10 square meters), please contact us at mbs.sophiecharm@gmail.com to get the best price and delivery.
 
9.  Which forms of payment does MyBuildingShop accept?
- MyBuildingShop offers multiple payment methods including Visa, MasterCard, American Express, PayPal etc. To protect your personal information, MyBuildingShop has SSL (Secure Socket Layer) , same proection as online banking.
  
10.  What is the production time?
- It takes 2-3 days to prepare the products which are being in stock. However, if the product is currently out of stock, it takes 5-7 business days for production. (Including crystal glass mosaic tiles, stained glass mosaic tiles, stone mosaic tiles, metal mosaic tiles, stainless steel mosaic tiles, porcelain mosaic tiles, metal blend glass mosaic tiles, stone blend glass mosaic tiles, mother of pearl tiles, aluminum mosaic tiles, pebble porcelain mosaic tiles and natural wood mosaic tiles)
We will control what we can to push the production time so that you can receive tiles earlier.


11. What is your shipping lead time?
- MyBuildingShop takes an inspection for products once it is finished production. Also, we will arrange to ship out the package on the same day. Tiles will be shipped via DHL/ FedEx/ UPS air express and it takes 5-7 business days for transit only. Super-Fast Delivery!!
 
12. How can I track my order?
- MyBuildingShop updates the tracking number once the package is shipped out. You can directly track the shipment status of your order from the website of DHL/ FedEx/ UPS.
 
13. What is the packaging of my products? Will you pack it well before shipping out?
- To avoid any damaged during transport, all tiles will be bubble wrapped or wrapped in paper and put into a carton box. And then we will put the carton box into a plastic box for some mosaic tiles which are fragile. Also, we will take an inspection before shipping. Only the BEST tiles will be choosing as our product.
 
14. What is your return policy?
- We do NOT accept any returns about the 'Wrong Tile' if there is not any problem about the color, quality (such as damaged or crackle) & quantity. Thank you so much for your understanding!

 

15. What is your insurance?

- Please open the package and check the products before signing your name on the courier receipt, meanwhile, please take some photos of the damage and send to us within 3 days. We will arrange to refund for the damaged or send the replacement to you after the confirmation.



FAQs for Mother of Peral Tiles


1. Why Mother of Pearl Tiles qualify for Green product?

- Mother of pearl tile, it is called shell tile, seashell tile, shell mosaic tile. Mother of pearl tiles are 100% natural products that coming from the natural shell, no industrial waste or energy were used in manufacturing the beautiful shell mosaic tile, thus qualifying as green products.The American leading designers & architects have been using mother of pearl tile as wall and floor tile & covering. Mother of pearl tiles is becoming popular as wall tiles, kitchen backsplash tiles, shower tiles, bathroom and more…Only the best quality mother of pearl tile will be selected as our products, both 2mm and 8mm are suited to your remolding project.


2. Whether or not Mother of Pearl Tiles applies to your kitchen & bathroom project?

- Absolutely! Mother of Pearl Tiles are completely impervious materials. And mother of pearl tiles are 100% made of natural shell materials, turning used-to-be waste into beautiful décor products, is great product for your kitchen & bathroom wall and flooring projects. If you visit the most popular professional home improvement and design website: www.Houzz.com, you can see thousands of mother of pearl tile projects that used mother of pearl tiles for kitchen and bathroom wall and flooring projects by leading American designers and architects.

 

3. What is the difference between 2mm & 8mm thickness Mother of Pearl Tile? Will 2mm thick shell tile have any installation issue that will not align with other surface covering materials such as glass tile, porcelain tile, stainless steel tile or copper tile?

- In fact, the chip (surface) of 2mm and 8mm thickness Mother of Pearl Tiles are same. The only difference is that 8mm thickness is with a porcelain base to make the mother of pearl tile is more convenient to align with other porcelain or glass tile with the same 8mm (3/8” ) thickness, thus making the installation easier. However, the 2mm has much better cost-effective solution because after the pearl tile is installed, the appearance and effect will be the same between 2mm and 8mm. For the shell tile, the beauty is the natural shell iridescence of the surface of the shell, different than glass tile, which the beauty of glass tile partially created by the light reflection inside and through the glass, the thicker glass is, the better reflection and feel it is; that is why 8mm thickness glass mosaic tile is the mainstream in today’s market place.Although the installation of 2mm thick shell tile will be tougher than that of 8mm thickness pearl tile, your tile contractor/installer with experience can easily level the area where the Pearl tiles will be installed to other thickness tile, whatever it is glass tile or porcelain tiles or even stainless steel tile or copper tile or any other wall covering materials.

 

4. Most of your Mother of Pearl Tiles look white, but which one is the whitest option for our entire Mother of Pearl Tiles?

- In general, we have following three types of Mother of Pearl Tile in terms of color.

a. Whitest. Natural White, majority chips are white, with small percentage of natural yellow and minimum natural grey; overall is white.

b. Less White. Natural White + Natural Yellow + Natural Grey Randomly Mixed, reflecting the very natural color in original shell.

c. Least White (more natural yellow and gray). Gorgeous shine with original color richness of iridescence. Almost every chip with Natural White + Natural Yellow + Natural Grey. The iridescent chips reflect different colors and views from different angles, especially under the light.

Different people have different tastes. Some people prefer whitest, some people prefer the natural colors with more natural yellow and gray. No matter what your Before placing a full order, strongly recommend you to get some FREE samples, we are confident that when you see the sample, you will love it.

 

5. Is there any color difference between the full order tiles and the previous ordered sample/photos on the website? Can you get a fully refund if you don’t like the color of the tiles?

- As mentioned above, Mother of Pearl Tiles is 100% natural products that made/polished by hands. So not to mention the color difference from the products you received and the photo on the website/sample, actually no 2 chips of the pearl tile in the whole world will match each other. Even the photos on the same page of our website, you can see for the exactly description between different product items. This is naturally color variation that comes by the nature of the products. Therefore, we are sorry that the statement "the tile I received does not match the internet description/picture or sample" does not have the ground for the return.However, just for courtesy and we value our customer as we bring it to our personal attention no matter how small the order is, we are offering a conditional return option: if we have other customer who wants to buy this SKU in the US, we will let you know and if you mail these products to our appointed new customer address, we will issue you the refund. You will need to pay for the return shipping and 25% restocking fee as we will use these restocking fee for the coordination and discount to attract our new customer accepting tile from a return, since we have to be honest with them that this is return products but in resalable/brand new condition. This is the best we can do.

 

6. What type of grout should you choose? Sand-free or fine-sand?

- Please use unsanded (sand-free) grout. Unsanded grout is for smaller grout joints and it will not scratch the polished pearl surface. In order to enhance the luster and shine in your Mother of Pearl tile installation, make sure that the grout haze is removed from the Mother of Pearl right after you finish grouting.

 

7. What grout color should you choose?

- Choosing the Right Grout is important for your project. Just like picking out tile, there are many different types of grout to choose from. Choosing a specific grout color could change the overall color appearance of the mosaics and the way that your entire project looks! Usually, there are three approaches to selecting grout colors that are used: blending, contrasting, and accenting.

Blending is the most common approach and what we recommend for most projects. This involves choosing the grout color that matches with the color in your tile. For example, you can blend by using white grout with our Mother of Pearl tile which is Natural White, majority chips are white, with small percentage of natural yellow and minimum natural grey; overall is white. Similarly, if you are looking to blend grout with our Natural White + Natural Yellow + Natural Grey Randomly Mixed, reflecting the very natural color in original shell Mother of Pearl tiles, we recommend picking up on the beige and white undertones in the tile, so using a beige or white grout would blend perfectly.

 

8. Is your “MyBuildingShop Brand Mother of Pearl Tile” made of real mother of pearl or glass?

- Absolutely! MyBuildingShop brand is one of biggest brand in the mother of pearl tile business, only selected the best quality REAL mother of pearl tiles for their shell tile products. Although glass mosaic tile is one of the major product lines for MyBuildingShop, when we say “MyBuildingShop Mother of Pearl Tiles”, we mean it. It is made of real mother of pearl tile, shell tile and not glass.

However, we do have mother of pearl tile and glass tile blending product and now we do not sell the mother of pearl tile and glass tile blending on our website yet.

 

9. What do I cut the Mother of Peal Tiles with?

- Sometimes, Mother of pearl tile is used with other tiles for wall and floor covering in different size. Perhaps it needs to cut the Mother of Pearl Tiles into small pieces. Most of our Mother of Pearl Tiles is mesh mounted on high quality fiber glass; however, it is easy for you to cut them into pieces with a knife which is used for cutting paper as bellow, and it will not damage the tiles with rough edges.

 

10 I just placed an order for some samples of the mother of pearl tile that does not have the grout lines. We’d like to use this pearl tile in our bathroom and shower area. Do you grout it at all? If not, how do you prevent the water from going through to the wall?

- The mother of pearl tile without the grout line does NOT need to grout at all. You just need to use the thinset to install to the wall. The mother of pearl tile is completely impervious, meaning it does not absorb any water. So the water will not go inside the mother of pearl tile but will just slide down on the wall covered by the mother of pearl tile.


Disclaimer: Mother of pearl tile, also called shell tile or shell mosaic tile, is 100% natural and green products made of natural shell, polished and processed by hands. The color variation and occasionally small size variation naturally exist from chip to chip, from sheet to sheet, from job to job. However, the overall sizes are consistent and will NOT have any negative impact on installation; on the contrary, some small variations on sizes reflect the nature of the products thus making your wall or floor tiling project a more natural one. Also, the color variation caused by different computer screen or browser exists from different pc screens. Therefore, the possible color/size variations between the mother of pearl tile sample and actual shipment or the product color shown on the screen and actual shipment should not be considered as quality issues.

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